Frequently Asked Questions

Sports Massage Therapy FAQ’s

  • Manual therapy refers to a hands-on approach used by trained therapists to diagnose, treat, and manage musculoskeletal pain and movement impairments. It involves various techniques such as joint mobilization, soft tissue manipulation, and therapeutic exercises.

  • Manual therapy at Dr Stretch in Angel Islington techniques aim to improve joint mobility, reduce pain, and restore normal function. Therapists use their hands or specialised tools to apply targeted pressure, stretching, or manipulation to specific areas of the body, promoting healing and improving overall movement.

  • Manual therapy is effective for various conditions, including back and neck pain, joint stiffness, sports injuries, post-surgical rehabilitation, and chronic pain conditions. It can also help improve flexibility, posture, and overall musculoskeletal function.

  • Manual therapy techniques are generally safe and well-tolerated. While some techniques may cause temporary discomfort or soreness, therapists prioritise patient comfort and work within their pain tolerance.

    Communication with your therapist is key to ensure a comfortable and effective treatment experience.

  • The number of manual therapy sessions required varies depending on the condition being treated, its severity, and individual factors. Some individuals may experience significant improvement in just a few sessions, while others may require a more extended treatment plan.

    Your therapist will create a personalised treatment plan based on your specific needs.

  • Yes, manual therapy is often used as part of a comprehensive treatment approach. It can be combined with other therapies such as exercise programs, stretching, modalities like heat or cold therapy, and lifestyle modifications to optimise results and promote long-term recovery.

FAQs Personal Training plans

  • If you choose a subscription plan, you can schedule your sessions at any frequency you prefer within a month. However, to achieve optimal results, it's recommended to commit and utilize the sessions regularly. Consistency is key in establishing a new routine and achieving amazing results.

  • Yes, you have the flexibility to pause or stop your subscription. Our subscriptions have an initial minimum term of three full calendar months. For example, if you sign up on the 14th of August, the minimum term extends until the end of November. After this period, you can cancel your subscription through your portal.

  • If you purchase a block of sessions, there are expiration dates based on the number of sessions:

    5 sessions: Valid for 2 months from the date of the first session.

    10 sessions: Valid for 3 months from the date of the first session.

    20 sessions: Valid for 6 months from the date of the first session.

  • At Dr Stretch studio, we offer both online and in-person personal training sessions. Online sessions are conducted through Zoom and are 45 minutes long. In-person sessions take place at our studio located in Angel Islington and last for 60 minutes. Please note that our in-person services are available only in London.

  • Absolutely! Regardless of the format, our training plans deliver results based on your commitment and effort. During online personal training sessions, we work just as hard as we would in our studio in Angel Islington. Online sessions offer convenience, removing travel constraints and weather or COVID restrictions, making it a perfect solution for many clients.

  • You can cancel your subscription anytime after the initial three full calendar months. If you cancel on or before the 14th of any month (the halfway point), the cancellation will be processed at the end of the month. If you cancel in the second half of the month, it will be effective at the end of the following month.

  • Absolutely! After the first month of your subscription, you have the flexibility to adjust your monthly sessions using the 'Upgrade' function on your portal. Whether you need to increase your sessions to prepare for an upcoming holiday or decrease them due to travel, our plans are designed to work with your lifestyle.

FAQs our personal Trainers

  • To book a personal training session at Dr Stretch studio, you can either call their reception or visit their website to check availability and schedule an appointment. They will guide you through the booking process.

  • What qualifications do the personal trainers at Dr Stretch studio have?

    Dr Stretch studio aims to provide qualified and experienced personal trainers. You can inquire about their trainers' qualifications, certifications, and expertise by contacting the studio directly or checking their website for trainer profiles.

  • Depending on availability and scheduling, you may have the option to choose a specific personal trainer at Dr Stretch. Feel free to request a particular trainer if you have a preference, and the studio will do their best to accommodate your request.

  • The duration of a personal training session can vary depending on the type of training and your specific needs. Typically, sessions can range from 30 minutes to one hour. You can discuss your goals and preferences with the studio when booking your session.

  • It's recommended to wear comfortable workout attire and athletic shoes for your personal training session at Dr Stretch. You may also want to bring a water bottle, towel, and any personal items you may need during the session.

  • If you need to cancel or reschedule your personal training session at Dr Stretch, it's important to notify them as soon as possible. They will provide you with their cancellation and rescheduling policy, and work with you to find an alternative time slot.

  • Some personal trainers at Dr Stretch studio may offer nutritional guidance as part of their services. You can inquire about this during your consultation or contact the studio to inquire about specific trainers who specialise in nutrition.

  • Personal trainers at Dr Stretch studio are generally experienced in working with various fitness levels and accommodating specific health concerns or injuries. It's important to communicate your concerns or limitations during your consultation, so the trainer can tailor the session accordingly and ensure your safety.

FAQs Payments & Billing

  • Dr Stretch studio may provide various payment options, such as credit or debit card payments, bank transfers, cash or online payment platforms. Contact the studio directly or visit their website to find out the accepted payment methods.

  • The due date for payment at Dr Stretch studio should be communicated to you at the time of booking or during your initial consultation. You can check your invoice or contact the studio's billing department to confirm the payment due date.

  • It's best to inquire directly with Dr Stretch studio about the availability of automatic payment options. They will be able to provide you with specific details on how to set up automatic payments if it is a service they offer.

  • Dr Stretch studio may provide billing statements or invoices through email or an online customer portal. Reach out to them to inquire about the process of accessing and viewing your billing statements.

  • If you notice any discrepancies or errors on your bill from Dr Stretch studio, it's important to contact their billing department promptly. They will assist you in addressing the issue and making any necessary corrections.

  • Refund policies may vary for Dr Stretch studio. Review their refund policy or contact their customer support to understand the conditions under which refunds are granted and the process to request one.

  • To update your billing information, such as changing your credit card details or updating your address, reach out to Dr Stretch studio's customer support or refer to their website for instructions on how to update your information.

FAQs Prenatal and Postnatal training

  • Yes, Dr Stretch studio offers prenatal training programs specifically designed for pregnant women. These programs focus on exercises that are safe and beneficial during pregnancy, helping to improve strength, flexibility, and overall well-being.

  • It is generally recommended to start prenatal training after you have received clearance from your healthcare provider. The best time to start can vary depending on individual circumstances, but many women begin prenatal training during their second trimester.

  • Prenatal training offers several benefits, including improved strength, better posture, increased energy levels, reduced pregnancy discomfort, enhanced cardiovascular fitness, and preparation for labor and delivery.

  • Absolutely! Prenatal training at Dr Stretch is suitable for women of all fitness levels, including beginners. The trainers will tailor the exercises to your individual needs and capabilities, ensuring a safe and effective workout.

  • During a prenatal training session, you can expect a combination of exercises that focus on strength, flexibility, and gentle movements suitable for pregnancy. The trainers will provide modifications as needed and offer guidance on proper form and breathing techniques.

  • Yes, Dr Stretch studio offers postnatal training programs to help women regain strength and fitness after childbirth. These programs are designed to address postpartum recovery, core strength, and overall body conditioning.

  • The timing for starting postnatal training can vary depending on individual circumstances and the type of delivery. It is generally recommended to wait until you have received clearance from your healthcare provider, typically around six weeks postpartum.

  • Postnatal training at Dr Stretch studio can help with postpartum recovery, rebuilding core strength, improving posture, increasing energy levels, reducing stress, and promoting overall well-being. It also provides an opportunity for new mothers to focus on self-care.

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